Responsible Beverage Service and Sales Training


Responsible Beverage Service and Sales (RBSS) Training provides clerks, servers, and managers with the knowledge and skills to serve and sell alcoholic beverages safely, responsibly, and legally.  Training takes two hours and covers the following topics:

  • Expectations licensing agencies have for alcohol servers and salespeople
  • The administrative, criminal, and civil liabilities of alcohol service and sales
  • How to recognize fake IDs
  • The physiology of alcohol in the body
  • Customer service techniques for pacing customers and refusing sale to underage or intoxicated persons
  • How to design an effective alcohol policy

WMPN conducts RBSS Training at least quarterly.  Training is also available upon request.